io.github.LAHutchins91/desk · v1.0.3 · productivity
Desk by Ouroboros Apps is healthy: it completed an MCP handshake in 3281 ms and exposes 13 tools. It scores 62/100.
Customer support answers, refund rules, and escalation limits for AI assistants
Endpoint: https://desk-mcp-continuity2.vercel.app/mcp (streamable-http)
Repository · Website · JSON · Add to my inventory
| health | 17 / 25 |
| authEase | 15 / 15 |
| toolQuality | 15 / 15 |
| maintenance | 7 / 15 |
| adoption | 0 / 10 |
| usage | 0 / 10 |
| security | 8 / 10 |
Scoring v0.3, computed 2026-10-15T02:45:59.761Z.
| Checked (UTC) | Status | Latency | Error |
|---|---|---|---|
| 2026-10-15T01:50:36.383Z | Healthy | 3281 |
list_support_desks | List this team's support desks. Use the returned id. Do not guess a desk. |
create_support_desk | Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines. |
save_approved_answer | Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read. |
search_approved_answers | Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset. |
save_refund_rule | Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY refuses a refund and records the denial script. |
list_refund_rules | Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund. |
save_escalation_limit | Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording. |
list_escalation_limits | Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path. |
save_approved_commitment | Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not approve. |
list_approved_commitments | Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one. |
evaluate_commitment | Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. APPROVED means sayOnly is the only permitted wording. Pass channel to also enforce the escalation limi |
evaluate_escalation | Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the customer. Permission to promise still requires evaluate_commitment for the exact wording. |
get_desk_context | Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is not an invitation to invent one. Call evaluate_commitment before promising a refund, feature, or tim |