io.usefulapi/desk365 · v1.0.1 · sales-and-crm
Desk365 MCP by usefulapi is healthy: it completed an MCP handshake in 500 ms and exposes 13 tools.
Read Desk365 tickets, conversations, contacts, companies, time entries and knowledge articles.
Endpoint: https://desk365.usefulapi.io/mcp (streamable-http)
Repository · Website · JSON · Add to my inventory
| Users (last 30 days) | 0 |
| Handshake | Healthy |
| Auth needed | None |
| Tool count | 13 |
| Latency | 500 ms |
| Last checked (UTC) | 2026-10-31T01:20:20.438Z |
| Checked (UTC) | Status | Latency | Error |
|---|---|---|---|
| 2026-10-31T01:20:20.438Z | Healthy | 500 |
desk365_list_tickets | List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact, company, SLA and dates. Filter by status, priority, type, group, assignee, category, contact, company or source. Use "--" in a list to mat |
desk365_search_tickets | Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; *text* matches insid |
desk365_get_ticket | Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/resolution durations (minutes), custom fields, watchers. GET /v3/tickets/details. |
desk365_get_ticket_conversations | The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-text body, attachment details and time. The original description is not included (it is on desk365_get_ticket). GET /v3/tickets/conversations. |
desk365_list_contacts | List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts. |
desk365_get_contact | One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/details. |
desk365_list_companies | List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies. |
desk365_get_company | One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details. |
desk365_list_time_entries | List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/time_entries. |
desk365_get_time_entry | One time entry by id. GET /v3/time_entries/details. |
desk365_list_survey_ratings | Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings. |
desk365_list_kb_articles | The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/. |
desk365_get_kb_article | A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). GET /v3/kb/article/details. |