io.usefulapi/gladly · v1.1.0 · productivity
Gladly MCP by usefulapi is healthy: it completed an MCP handshake in 969 ms and exposes 16 tools.
Find customers, read conversations, items and tasks; add internal notes in Gladly.
Endpoint: https://gladly.usefulapi.io/mcp (streamable-http)
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| Users (last 30 days) | 0 |
| Handshake | Healthy |
| Auth needed | None |
| Tool count | 16 |
| Latency | 969 ms |
| Last checked (UTC) | 2026-10-31T19:30:29.153Z |
| Checked (UTC) | Status | Latency | Error |
|---|---|---|---|
| 2026-10-31T19:30:29.153Z | Healthy | 969 |
gladly_get_organization | Get metadata about the Gladly organization: id, name, login domain, time zone, URL. Gladly API: GET /api/v1/organization. |
gladly_list_agents | List the agents (support users) with id, name and email address. Gladly API: GET /api/v1/agents. |
gladly_get_agent | Get one agent profile by id. Gladly API: GET /api/v1/agents/{agentId}. |
gladly_list_inboxes | List the inboxes with id, name and disabled state. Gladly API: GET /api/v1/inboxes. |
gladly_get_inbox | Get the metadata of one inbox by id. Gladly API: GET /api/v1/inboxes/{inboxId}. |
gladly_list_topics | List the conversation topics (id, name, parentId, disabled). Use it to turn the topicIds of a conversation into names. Gladly API: GET /api/v1/topics. |
gladly_list_audiences | List the audiences used to target answers (id, name). Gladly API: GET /api/v1/audiences. |
gladly_find_customers | Find customer profiles by EXACTLY ONE identifier: email, phone number (E.164, for example +16505551987) or externalCustomerId. Returns at most 50 profiles, newest update first. Gladly API: GET /api/v1/customer-profiles. |
gladly_get_customer | Get one customer profile by id: name, emails, phones, address, custom attributes. Gladly API: GET /api/v1/customer-profiles/{customerId}. |
gladly_list_customer_conversations | List the conversations of one customer, oldest first (at most 100; the reply says if it was cut). Each has topics, status and assignee. Gladly API: GET /api/v1/customers/{customerId}/conversations. |
gladly_get_conversation | Get the metadata of one conversation: assignee, inbox, topics, custom attributes, status. A merged conversation returns the surviving one. Gladly API: GET /api/v1/conversations/{conversationId}. |
gladly_list_conversation_items | List the timeline items of a conversation (messages, emails, calls, notes), oldest first, at most 1000. Gladly API: GET /api/v1/conversations/{conversationId}/items. |
gladly_get_conversation_item | Get one conversation item (message, email, note, call) by id. Gladly API: GET /api/v1/conversation-items/{itemId}. |
gladly_list_customer_tasks | List the tasks of one customer, newest first (at most 2000), optionally only OPEN or CLOSED. Gladly API: GET /api/v1/customers/{customerId}/tasks. |
gladly_get_task | Get one task by id: body, assignee, due date, status, topics. Gladly API: GET /api/v1/tasks/{taskId}. |
gladly_add_conversation_note | WRITE: add an internal note to a conversation. The note is for agents only; the customer does not see it. Each call adds a NEW note, so do not repeat a call that succeeded. Gladly API: POST /api/v1/conversations/{conversationId}/notes. |